Welcome to our FAQ section! Here you’ll find answers to common questions about our products and services. If you can’t find what you’re looking for, feel free to contact us!
- What is your return policy?
Our return policy allows you to return unused, original packaging and with your receipt within 7 days of purchase. For more details, please visit our Refund & Return Policy. - How do I return an item?
To return an item, please contact our customer service by email at [email protected] We will provide you with a Return Authorization Number (RAN) and further instructions. - When will I receive my refund?
Once we receive and review your return, we will notify you if your refund has been approved. If approved, your refund will be processed within 7 business days and credited to your original form of payment. - Do you offer exchanges?
Yes, we only offer exchanges for defective or damaged items. Please follow our return process to request an exchange for the same item. - What payment methods do you accept?
We accept the following payment methods:
Credit and debit cards (Visa, MasterCard, American Express, Discover)
PayPal
- How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking link. You can use this link to track your shipment. - How do I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so please let us know as soon as possible. - What should I do if I received a damaged or wrong item?
If you received a damaged or wrong item, please contact our customer service team within 48 hours of receiving your order. We will assist you in resolving the issue. - How do I contact customer service?
You can contact our customer service team at:
Email: [email protected]
Any other questions?
If you need further assistance, please feel free to contact us. We are here to help!